Do I need appointment for maintenance and repair service?
It is not necessary. However, in considering for the long [...]
Can I bring the jewelry from other brands to repair at I-PRIMO?
Unfortunately, we are unable to repair any products from other [...]
How can I maintain my ring at home?
We suggest you use a piece of soft cloth to [...]
Can I repair the ring if the diamond has fallen off?
We may repair or exchange for it depending on the [...]
Can I repair my broken ring?
We may repair or exchange for it depending on the [...]
How long does it take to repair a jewelry piece?
It may take about six to eight weeks. Longer time [...]
Apart from size alteration, does I-PRIMO provide other maintenance services?
Our maintenance services include polishing, reshaping, refinishing, resetting or tightening [...]
Can I enjoy the same after service overseas?
The free of charge warranty period is only applicable to [...]
Can I service my ring in any I-PRIMO stores?
Yes, all I-PRIMO stores provide after sales services. Please feel [...]
Does I-PRIMO provide cleaning service? How long does it take?
Generally, it takes about thirty minutes to clean your ring [...]
